Dynamic call management for Lift Intercom
Lift IntercomThe management of incoming calls is very simple and is adapted to the resources and the available possibilities. There are no waiting times for callers in the lift cars of Smart Buildings and they are always connected to the right contact person - around the clock and also at weekends. For the operators and those who take calls, the effort is as low as possible and they receive valuable support from the system in order to be able to process all calls rapidly.
Call Routing
- Distinction between standard calls and emergency calls
- Prioritisation of emergency calls - targets can be local securtiy operation centres (SOCs) or external emergency services
- Depending on the time and day of the week, the calls can be forwarded to different call destinations - e.g. emergency calls at night to a central control centre, information calls at the weekend to a smartphone
- Calls can be forwarded to several call destinations at the same time
- If a call is not answered after a defined period of time, it is forwarded to the next call destination (ward/mobile).
- Chaining of several logics
Lift Intercom Emergency Services and SOCs
Software and hardware solutions for control room management
What happened? Where did it happen? When did something happen? And how can you help in the best possible way? Commend Software Studio provides all this information clearly and comprehensibly. It interactively visualises all control centre functions.
Functions
- Visualisation on building maps and thus quick identification of the caller's location
- Automatic logging and reporting of all events
- Audio recording of calls
- Videointegration
- Scheduling and controlling
Service points of the various solution providers
Option 1: Video Intercom stations to answer calls
Option 2: Web client in the browser to answer calls (incl. video)
Option 3: Answering calls on standard telephones (video is device-dependent)
Answer mobile calls
Option 4: Via Symphony Mobile Client or call forwarding to a telephone number